The Roundtable on Sustainable Palm Oil (RSPO) Grievance Mechanism

This guide is for communities facing problems with an RSPO-certified member palm oil company. This guide:

• Explains what the RSPO is and how it supports indigenous peoples’ rights;
• Explains how to report a problem to the RSPO and what happens next;
• Outlines the RSPO’s system for resolving disputes; and
• Provides essential guidance for affected indigenous peoples and local communities on the RSPO complaints process and its steps.

This guide aims to simplify information from the RSPO, which is available on its website, but has been produced independently. Readers are recommended to consult www.rspo.org for further details.

Read the guide in English and Bahasa Indonesia.